ABOUT EG

We arrived in Australia in 2019 after acquiring a network of fuel and convenience stores from Woolworths. We continue to build and grow, supported by the knowledge and success of EG Group, a creative and innovative global retail operation servicing over 6,500 forecourts in 9 countries across Europe, North America, and Australia.

We have been on a journey to set our stores up to be a best in class retail destination through more than just our fuel - expanding our convenience and premium food-to-go offers! In 2023, we have fully converted our network of 530 sites from Woolworths Caltex to EG Ampol.

ABOUT THE ROLE

The Head of Operations and Maintenance is responsible for driving the provision of operational and maintenance services across EG Australia’s national retail network. This includes leading the team which ensures our assets are functioning effectively and efficiently, undertakes minor and major upgrades, attends to emergency response situations, and successfully executes strategic programs within EG’s business. You will have ownership of supplier arrangements, contractor management, and the associated P&L management for this area.

RESPONSIBILITIES IN A SNAPSHOT

Reporting directly to the Chief Operations Director, you will:

• Lead strong relationships with suppliers to improve the delivery of services to our business
• Manage and develop the team responsible for delivering all works to our sites, including where specialist knowledge is required, drawing on a detailed understanding of a large variety of services, trades and equipment related matters. 
• Review and negotiate quotes with suppliers for reactive works to ensure costs are contained while high service levels are achieved
• Proficiently manage all aspects of our contracts end to end including agreeing scope, negotiating terms and ensuring compliance with both the contract and the spirit of the arrangements
• Lead competitive tender processes to secure the optimal framework for the delivery of operational and maintenance services
• Foster effective communication channels and feedback mechanisms, both internally and externally, including acting as an escalation point to resolve issues 
• Ensure your team is managing our contractors in relation to certifications, compliance with laws and applicable standards, as well as OH&S requirements, including managing audit processes to identify areas for improvement 
• Drive continuous improvement by working closely with your team and our contractors to monitor performance indicators, as well as identify and execute  opportunities for efficient and effective gains 
• Consistently seek to optimise the internal processes used by your team to ensure operating efficiency  
• Define and own the R&M opex budget, capex spend, project finance and other financial instruments
• Develop and implement a strong framework of reporting to ensure business and team objectives are being meet, including operational and financial KPIs and SLAs
• Supervise, coach and develop your team to foster a culture of excellence, ensuring individual and team growth

WHAT ARE WE LOOKING FOR?

• Ideally have Tertiary qualifications with a trade background in mechanical, civil or electrical disciplines, 
• Must have dynamic strong working knowledge of facilities management, including at least 6 years of previous experience managing operational and maintenance teams and suppliers
• Must have strong negotiation skills and a commercial mindset
• Must have proven experience driving a team to achieve positive results and continuous improvement
• Must be proficient in financial reporting and analysis
• Must have industry experience in either petroleum, convenience or hazardous facilities 
• Ideally would have been responsible for a national network of sites

WHAT’S IN IT FOR YOU

• Competitive salary package + bonus earnings
• Access to over 1000 Retailers offering discounts and cash back purchases
• Save on fuel through our Team Fuel Discount when you fill up at EG
• Access to employee well-being programs, free flu vouchers, general counselling
• Equal opportunity workplace with a commitment to diversity & inclusion and gender-diverse policies
• Flexible work arrangement
• Opportunity to grow your career across an expanding national network

Be part of the team shaping operations for EG Australia. Apply Now