Role: Accounts Receivable Team Leader

Location: Horwich, BL6 6JW
Contract: Full-Time Hours / Permanent
Salary:  Up to £36,575

Company: Cumberland Farms

About the Role:

We have an exciting opportunity available for an Accounts Receivable Team Leader to join our Transaction Shared Service centre at Cumberland Farms! In this role, you will be responsible for the end to end Order to Cash process, providing essential support to the finance department on our business’ journey of continuous improvement and growth. You will also utilise your skills in leadership to manage a team of AR Specialists and develop as well as ensure they complete all processes to timelines.

We are looking for a forward thinking, tenacious and ambitious individual. The successful candidate will demonstrate a professional approach displaying the leadership skills required to develop and drive your team to ensure all work is completed to the highest level of accuracy.

If you are ready to embark on a new challenge and be a part of this exciting opportunity, this opportunity could be perfect for you!

Why Join Cumberland Farms?

• Discretionary performance-based bonus scheme
• Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation
• Flexible working hours
• Hybrid working – up to 2 days per week (dependent on role and business needs)
• Salary Sacrifice Schemes – Cycle to Work and Car Scheme available
• Enhanced Maternity & Paternity leave
• Generous annual leave entitlement
• Annual leave buy back scheme – purchase up to 5 additional days
• Discounted gym membership – stay healthy and save on fitness costs
• One paid volunteering day per year
• Wellbeing facilities – space to relax and recharge
• Free secure on-site parking
• Dress Down Fridays
• Free VDU eye test

What you’ll be doing:

• Manage, train & develop a team of AR Specialists
• Oversee & distribute workload to meet SLAs and KPIs
• Monitor end-to-end processes, investigate and resolve any issues
• Management of daily, weekly and monthly reporting for areas of responsibility
• Monthly reconciliations of sales, cash, card and other GLs (as relevant to role)
• Identify ways to improve processes  
• Escalation and resolution of issues in a timely and appropriate manner
• General administration and other ad-hoc duties as required.
• Provide support to customers
• Communicate and liaise with customers to resolve any escalated queries
• Collaborate and business partner with other departments as and when needed
• Liaise with the broader finance team and Team Leaders to provide regular updates on daily/weekly and Monthly activities

What we’re looking for:

• Established experience within Accounts Receivable, with a good understanding of end-to-end Order to Cash processes
• Previous experience managing, supervising or leading a team within a finance or shared services environment, with the ability to develop colleagues and drive performance
• Experience managing workloads, monitoring KPIs and ensuring activities are completed accurately and within agreed deadlines
• Good understanding of financial reconciliations, reporting and the investigation and resolution of account discrepancies
• Confident communication and stakeholder management skills, with the ability to handle escalated customer queries and work collaboratively across departments
• A proactive approach to problem-solving, with the ability to identify process improvements and drive operational efficiency
• Excellent organisational skills, with the ability to prioritise competing demands and maintain accuracy in a fast-paced environment

This list is not exhaustive and may be added to or amended from time to time

Who is Cumberland Farms?

Cumberland Farms has a proud heritage dating back to 1939 and today is part of a global retail organization serving customers and communities across multiple markets including the U.S., U.K., Germany and Benelux.  With operations spanning convenience retail, foodservice, fuel, and other retail formats, our business is supported by a broad network of stores, sites, distribution operations, and support teams.

As our global organization transitions under the Cumberland Farms brand, our businesses, including those historically operating as EG Group, are coming together with shared values, capabilities, and a commitment to delivering exceptional experiences for our customers and colleagues.

Together, we are building on the strength and heritage of our businesses while creating a more connected global organization with a clear strategic direction and a continued focus on supporting our customers, colleagues, and communities across all the markets we serve.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.