Role: OTC Reporting Team Leader
Location: Horwich, BL6 6JW
Contract: Full-Time Hours / Permanent

Salary: £33,000 - £36,575

Company: EG Group

About the Role:

Cumberland Farms is looking for an OTC Reporting Team Leader to lead the OTC Reporting team, ensuring the accurate and timely delivery of reports and dashboards that support the objectives of the Order to Cash (OTC) function.

You’ll play a key role in improving reporting capabilities, providing meaningful insights into OTC performance and helping management make informed decisions. You’ll also lead continuous improvement initiatives, identify opportunities for automation and work closely with stakeholders across Finance, IT, Data and Operations to improve reporting processes and data quality.

We’re looking for a proactive leader with strong analytical skills, a good understanding of reporting tools and the ability to develop a team while delivering high-quality reporting to agreed deadlines.

Why Join Cumberland Farms?

• Discretionary performance-based bonus scheme
• Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation
• Flexible working hours
• Hybrid working – up to 2 days per week from home (dependent on role and business needs)
• Salary Sacrifice Schemes – Cycle to Work and Car Scheme available
• Enhanced Maternity & Paternity leave
• Generous annual leave entitlement
• Annual leave buy back scheme – purchase up to 5 additional days
• Discounted gym membership – stay healthy and save on fitness costs
• One paid volunteering day per year
• Wellbeing facilities – space to relax and recharge
• Free secure on-site parking
• Dress Down Fridays
• Free VDU eye test

What you’ll be doing:

• Lead and prioritise the OTC Reporting team’s workload, ensuring reports and dashboards are delivered accurately and within agreed service level agreements.
• Oversee the production of daily, weekly and monthly OTC reporting to support operational performance and management decision-making.
• Develop and maintain dashboards to track trends, highlight issues and identify opportunities to improve OTC performance.
• Ensure the accuracy, completeness and quality of OTC data through regular validation, cleansing and quality assurance.
• Analyse reporting trends and provide insights that support performance improvements across the OTC function.
• Identify opportunities to improve reporting processes, enhance reporting capabilities and automate manual activities.
• Use your understanding of end-to-end OTC processes to identify opportunities for improved reporting and analysis.
• Work collaboratively with OTC Management, IT, Data, Operational teams and wider Finance and Transaction Shared Service teams.
• Provide support to internal and external customers and stakeholders, ensuring reporting needs are understood and addressed.

This list is not exhaustive and may be added to or amended from time to time.

What we’re looking for:

• Experience in Accounts Receivable, Credit Control, Order to Cash (OTC) or a closely related transactional finance function.
• Previous experience leading, supervising or developing a team, with the ability to organise workloads and support colleagues’ development.
• Strong Microsoft Excel skills and the ability to analyse data, identify trends and turn findings into meaningful insights.
• Experience using Power BI and reporting or automation tools such as Power Query, Power Automate or Python.
• Excellent attention to detail, with a commitment to maintaining high standards of data accuracy, reporting quality and presentation.
• Strong organisational and planning skills, with the ability to manage competing priorities and meet tight deadlines.
• Confident communication skills, with the ability to present information clearly and adapt your approach to different audiences.
• A proactive approach, with the initiative to identify problems, recommend improvements and take ownership of delivering solutions.
• Good interpersonal skills and the ability to build effective working relationships across teams and departments.

Who is Cumberland Farms?

Cumberland Farms has a proud heritage dating back to 1939 and today is part of a global retail organization serving customers and communities across multiple markets including the U.S., U.K., Germany and Benelux.  With operations spanning convenience retail, foodservice, fuel, and other retail formats, our business is supported by a broad network of stores, sites, distribution operations, and support teams.

As our global organization transitions under the Cumberland Farms brand, our businesses, including those historically operating as EG Group, are coming together with shared values, capabilities, and a commitment to delivering exceptional experiences for our customers and colleagues.

Together, we are building on the strength and heritage of our businesses while creating a more connected global organization with a clear strategic direction and a continued focus on supporting our customers, colleagues, and communities across all the markets we serve.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.